Location
Head Office, 175 St John Street
Department
Fundraising
Advertising Salary
£25,000 pa
Vacancy Type
Permanent
Careers Site Advertising End Date
02 Aug 2021
HoursHours Per Week:
35

About The Role

Permanent
Hours: 35hrs p/w
Days: Monday- Friday
Location: London, EC1V 4LW
 
 

As Supporter Care Officer at Place2Be, you will have the opportunity to build and deliver excellent supporter care in this varied role working across the Fundraising Team. As a new role, you will have the chance to shape the supporter care offered at Place2Be, building connections with members of the public and supporters through first-class donor care and accurately adding and maintaining records on our database.

This role sits within a small but dynamic team and will involve close working with a Fundraising Income Processing Officer both managed by the Individual Giving Manager. You will work across the wider Fundraising Team, but particularly within Individual Giving, to help achieve ambitious financial targets. Across the Fundraising Team, we are mid-way through a five-year plan aiming to raise £9 million by 2022/23. 

At a time when interest in children’s mental health has never been stronger, this is an exciting time to be joining our dynamic organisation and make a real and tangible difference to children’s futures.

 
What will I be responsible for in my new role?
 
You will:
 
  • build excellent relations with supporters, responding as first point of contact to supporters by phone, post and email, including from both the general fundraising inbox and the Community and Events team inbox
  • accurately log supporter contact and information received through phone calls, post and emails
  • ensure new and existing donor details are accurate and up-to-date including Gift Aid status and consent preferences on our CRM, ThankQ
  • provide excellent administration and organisational skills to process donations made through phone calls and by post, including CAF cheques and cards
  • ensure timely thanking for income, writing thank you email templates and ensuring automated thank you emails are up-to-date
Diversity and Inclusion

Place2Be is committed to equal opportunities and anti-discrimination practices and we positively encourage applications from all sections of the community. We are particularly interested in attracting applications from Black, Asian, and Minority Ethnic (BAME) backgrounds.

Additionally, for our clinical roles we are particularly keen in attracting male candidates to reflect the diversity of the partner schools and communities we work in. 

All successful applicants to clinical roles will be asked to undertake an Enhanced Disclosure from the DBS/PVG. 

About You

The successful candidate will have:

  • demonstrable experience of working in a customer care or supporter care role, or relevant experience/ transferable skills
  • experience of delivering excellent individualised customer care
  • proven track record of effective administrative work
  • experience of engaging effectively with a range of audiences and building excellent relationships with internal and external stakeholders
  • excellent communication skills – written and verbal
  • experience in managing own workload and/or balancing several responsibilities

Interview Dates: W/c 9th August 2021 ZOOM Video Interview

In return we offer you a range of fantastic benefits including:

  • Enhanced Annual Leave entitlement
  • Robust Learning and Development Programme
  • Contributory Pension Scheme
  • Life Assurance, 4x Annual Salary
  • Employee Assistance Programme
  • Mobile Phone Discounts (EE Network)
  • Cycle purchase and season ticket loan schemes
  • Extended Maternity/Paternity Pay
If you share our core values of perseverance, integrity, compassion and creativity and have the counselling skills and patience to support some of the UK’s most vulnerable young people and families, we would love you to join us. It’s sensitive and demanding work – but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.
 
Please view/download the full Job Description and Person Specification on our website for further details.

About Us

Place2Be is the leading children's mental health charity providing in-school support and expert professional development to improve the emotional wellbeing of children and young people, families, teachers and school staff. Last year, Place2Be worked directly with 700 schools through our in-school mental health services or training, reaching a school community of over 380,000 pupils.
 
Our teams provide a range of services in our partner schools to build resilience early in life through counselling, creative work and play and support a child’s ability to engage in school life.  Our work, focused on early intervention, is part of the ‘comprehensive CAMHS system’.  
 
Through our professional development programme, we are training c1200 Counsellors on Placement each year who build their mental health and counselling skills and experience through practice in our partner schools. We also provide a range of professional development programmes on mental health and wellbeing for school leaders, teachers and other professionals who work with children and young people, so we can help to build ‘mentally healthy’ schools and communities where all children can thrive and flourish.    
 
We continue to pilot, trial and explore new ways in which we can develop our practice as well as share learning, expertise and findings from the robust evidence and evaluation we gather. HRH The Duchess of Cambridge is our Royal Patron and Place2Be is one of the founding charity partners of Heads Together. We also work collaboratively with a range of charities and expert organisations to leverage best-in-class knowledge and expertise to inform, develop and improve outcomes for the children, families and schools we support.   

We ask our staff team to share our core values of perseverance, integrity, compassion and creativity, and to have the skills and patience to support some of the UK’s most vulnerable children and families.

Other jobs like this

    Location
    Head Office, 175 St John Street
    Department
    Fundraising
    Advertising Salary
    £25,000 pa
    Vacancy Type
    Permanent
    Careers Site Advertising End Date
    02 Aug 2021
    HoursHours Per Week:
    35
    Location
    Head Office, 175 St John Street
    Department
    Fundraising
    Advertising Salary
    £25,000 pa pro rata
    Vacancy Type
    Permanent
    Careers Site Advertising End Date
    08 Aug 2021
    HoursHours Per Week:
    17.5
    Working Pattern
    Flexible part-time
    Location
    Head Office, 175 St John Street
    Department
    CEO
    Advertising Salary
    Unremunerated
    Vacancy Type
    Permanent
    Careers Site Advertising End Date
    23 Aug 2021
    HoursHours Per Week:
    0