Location
Head Office, 175 St John Street
Department
IT
Advertising Salary
£19,000 p.a
Vacancy Type
Intern
Careers Site Advertising End Date
30 Jan 2022
HoursHours Per Week:
35
Working Pattern
Monday - Friday

About The Role

Fixed Term 12 months
Full - Time
Days: Monday- Friday

Location:175 St John Street, Farringdon EC1V 4LW

Place2Be are recruiting an IT Support Engineer (Intern). This is fantastic opportunity for somebody who is looking to launch their career in the IT field.

As part of your new role you will own,  manage and resolve IT incidents logged on the IT helpdesk. You will also support the process of configuring and sending out IT equipment such as laptop, mobile phones to staff and new joiners.

This is an interesting and exciting role, which will see you provide technical input into project work as and when required.  

You will bring passion, strong organisational skills and the ability to display excellent language skills both oral and written to this role during this exciting period of growth for the organisation.

What will I be responsible for in my new role?
 
You will:

  • manage the ticketing system by logging/updating/closing service requests, queries and incidents in the most effective way possible
  • analyse & resolve IT incidents with a varying degree of complexity 
  • assist on the maintenance of system performance across the Place2Be’s IT estate 
  • provide support for in all organisation systems including inhouse and cloud software systems
  • support and maintain Active Directory 
  • determine the priority of incidents with users/ IT Manager/Senior IT support Engineer
  • maintain security of Place2Be’s IT assets and the safety, confidentially and integrity of data held within Place2Be’s computer systems 

Diversity and Inclusion

Place2Be is committed to equal opportunities and anti-discrimination practices and we positively encourage applications from all sections of the community. We are particularly interested in attracting applications from applicants from diverse backgrounds as they are underrepresented.

About You

The successful candidate will:

  • be currently studying for a computer science/IT degree
  • have experience of working with computers and systems
  • posses understanding of Microsoft systems including windows 10 and office 365
  • high standard of general IT/office systems skills and knowledge, particularly Microsoft Office applications 
  • proven ability to develop clear understandings of internal clients' needs and the capability to incorporate them into processes and solutions
  • good interpersonal and communication skills with people at different levels 
 
Interview Dates: Monday 7th February 2022 ZOOM Video Interview

In return we offer you a range of fantastic benefits including:

  • Enhanced Annual Leave entitlement
  • Robust Learning and Development Programme
  • Contributory Pension Scheme
  • Life Assurance, 4x Annual Salary
  • Employee Assistance Programme
  • Mobile Phone Discounts (EE Network)
  • Cycle purchase and season ticket loan schemes
  • Extended Maternity/Paternity Pay
If you share our core values of perseverance, integrity, compassion and creativity and have the counselling skills and patience to support some of the UK’s most vulnerable young people and families, we would love you to join us. It’s sensitive and demanding work – but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.
 
Please view/download the full Job Description and Person Specification on our website for further details.

About Us

Place2Be is the leading children's mental health charity providing in-school support and expert professional development to improve the emotional wellbeing of children and young people, families, teachers and school staff. The charity currently provides an embedded mental health service in almost 400 UK primary and secondary schools supporting a school community of around 225,000 children and young people. 
 
Our teams provide a range of services in our partner schools to build resilience early in life through counselling, creative work and play and support a child’s ability to engage in school life.  Our work, focused on early intervention, is part of the ‘comprehensive CAMHS system’.  
 
Through our professional development programme, we are training c1200 Counsellors on Placement each year who build their mental health and counselling skills and experience through practice in our partner schools. We also provide a range of professional development programmes on mental health and wellbeing for school leaders, teachers and other professionals who work with children and young people, so we can help to build ‘mentally healthy’ schools and communities where all children can thrive and flourish.    
 
We continue to pilot, trial and explore new ways in which we can develop our practice as well as share learning, expertise and findings from the robust evidence and evaluation we gather. HRH The Duchess of Cambridge is our Royal Patron and Place2Be is one of the founding charity partners of Heads Together. We also work collaboratively with a range of charities and expert organisations to leverage best-in-class knowledge and expertise to inform, develop and improve outcomes for the children, families and schools we support.   

We ask our staff team to share our core values of perseverance, integrity, compassion and creativity, and to have the skills and patience to support some of the UK’s most vulnerable children and families.

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